Remote Customer Success Manager

Overview

As a Remote Customer Success Manager, you will be the first point of contact for our customers, addressing their concerns and challenges while focusing on technical inquiries. Your role is to provide support and improve internal processes.

In Short

• Provide technical support for balcony power plants.
• Handle customer communication through a ticketing system.
• Deliver excellent phone support to customers.
• Optimize internal processes and collaborate with various teams.
• Assist in onboarding new team members.

Requirements

• Technical affinity and understanding of product functionality.
• Experience in customer consulting and technical troubleshooting.
• Reliable, self-motivated, and thorough in work.
• Strong communication skills in German; English proficiency is a plus.
• Team player who values collaboration and a positive work environment.

Benefits

• Great team spirit and a collegial atmosphere.
• Emphasis on enjoyment at work and personal fit with the team.
• Attractive salary offered.
• Regular team events for bonding.
• Opportunities for continuous education and training.
• Open and transparent communication with a feedback culture.
• Remote work from home.
• Latest Apple technology provided.