Customer Success Manager - LATAM (remote)

Overview

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

In Short

• Join a global team at dLocal.
• Work in a flexible, remote-first culture.
• Develop long-term relationships with customers.
• Impact millions of people’s daily lives.
• Be part of a diverse team from 25+ nationalities.
• Contribute to increasing conversion rates.
• Engage in a customer-centric environment.
• Face challenges and build solutions.
• Enjoy travel, health, and learning benefits.
• Work with a team of 900+ teammates.

Requirements

• Experience in customer success or relationship management.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Understanding of payments processing.
• Customer-centric mindset.
• Experience in emerging markets is a plus.
• Ability to develop long-term customer relationships.
• Problem-solving skills.
• Team player with a collaborative spirit.
• Fluency in English; additional languages are a plus.

Benefits

• Flexible remote work environment.
• Travel opportunities.
• Health benefits.
• Learning and development opportunities.
• Work with a diverse and international team.
• Impactful work in emerging markets.
• Dynamic and supportive company culture.
• Career growth opportunities.
• Engaging and challenging work.
• Competitive compensation package.