Senior Customer Success Manager, Financial Services - Remote

Overview

The Senior Customer Success Manager will play a crucial role in ensuring customer satisfaction and retention at Highspot, focusing on building strong relationships and driving product adoption.

In Short

• Serve as the face of Highspot to customers.
• Understand customer needs and expand engagement.
• Drive product adoption and ensure satisfaction.
• Identify account risks and collaborate with internal teams.
• Deliver customer-facing milestones and plans.
• Manage relationships across various organizational levels.
• Analyze portfolio for risks and opportunities.
• Help customers realize the value of the Highspot platform.
• Excited about enabling businesses through software solutions.
• Ability to thrive in collaborative and ambiguous environments.

Requirements

• Proven ability to consult with customers at all levels.
• 2+ years owning complex enterprises and 5+ years in customer-facing roles.
• Excellent communication skills.
• Strong collaboration skills.
• Experience in project management.
• Ability to understand technical concepts.
• High level of integrity and teamwork.
• Strong intuition for business and software solutions.
• Resourceful in problem-solving.
• Experience in managing complex customer engagements.

Benefits

• Opportunity to work with influential companies.
• Collaborative work environment.
• Focus on employee equity and belonging.
• Professional growth and development opportunities.
• Engagement in meaningful work that transforms organizations.