Customer Success Manager - Financial Services - Remote

Overview

The Customer Success Manager in the Financial Services Vertical at Experian will manage client relationships with banks and financial institutions, driving revenue and ensuring successful partnerships.

In Short

• Manage end-to-end customer relationships across a portfolio of clients.
• Support assigned Account Director on strategic accounts.
• Responsibilities include client management, education, and contract negotiation.
• Key metrics for success include customer renewal and satisfaction rates.
• Work with various internal departments to ensure business continuity.
• Regular communication with clients, including weekly status calls.
• Gather industry information and develop relationships within the client base.
• Promote Experian Marketing Services across various use cases.
• Report to the Sales Director.

Requirements

• Bachelor's Degree or equivalent experience.
• 5+ years of sales/marketing experience required.
• Minimum 3 years' experience as a Partner Manager or similar role.
• Experience managing a revenue portfolio of $5 - $15M+ annually.
• Experience with financial service clients.
• Strong customer service and relationship development skills.
• Ability to manage a large project portfolio.
• Ability to analyze data and present insights.
• Willingness to travel approximately 25% of the time.

Benefits

• Great compensation package and incentive plan.
• Paid time off.
• 401K with a 4% company match.
• Comprehensive health, dental, and vision plans.
• 12 paid company holidays and other paid time off.