I-9 Client Support Analyst - Remote

Overview

The I-9 Client Support Analyst supports a portfolio of core to enterprise clients by delivering client outcomes while meeting service level agreements in a fast-paced, compliance-driven environment.

In Short

• Oversee end-to-end I-9 client support, managing the full case lifecycle in Salesforce.
• Perform technical troubleshooting and data analysis to identify core issues and compliance risks.
• Partner cross-functionally with Product, Engineering, Implementation, and Operations.
• Support onboarding, configuration updates, and continuous improvement.
• 2–5 years of experience in Customer Success or Client Support.
• Technical experience in analyzing and prioritizing work in a compliance-driven environment.
• Responsive to change and customer-focused mindset.
• Clear communication of complex information to diverse partners.
• Advocate for client needs and share feedback.
• Maintain clear, client-focused communication while managing cases.

Requirements

• 2–5 years of experience in Customer Success, Client Support, or SaaS environments.
• Experience managing portfolios of multi-level accounts using Salesforce or similar systems.
• Technical experience using analysis to prioritize work.
• Customer-focused mindset with demonstrated ability to address risks.
• Ability to navigate evolving regulatory and product changes.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 401(k) with immediate 100% vesting and company match.
• Three weeks of paid vacation and 11 paid holidays + 5 paid sick days.
• Tuition reimbursement, disability coverage, and an Employee Assistance Program.