Client Support Analyst - Remote

Overview

The Client Support Analyst will provide frontline support for pension plan administration software, ensuring high-quality service and adherence to SLAs.

In Short

• Provide direct support for pension plan administration software.
• Conduct root cause analysis related to software changes.
• Manage service requests and perform testing.
• Document requirements and results for support teams.
• Perform unit testing and validate regression testing results.
• Use tools to assign and track requests.
• Manage tasks effectively to meet service levels.
• Collaborate with support teams to ensure service quality.
• Communicate effectively with end users.
• Maintain high attention to detail and organizational skills.

Requirements

• University degree in computer science, mathematics, or related field.
• Minimum of 2 years experience in pension administration support.
• Excellent written and oral communication in English.
• Ability to work under tight deadlines.
• Strong team spirit and initiative.
• High level of attention to detail.
• Some travel may be necessary.

Benefits

• Inclusive culture that embraces diversity.
• Opportunity for career-defining experiences.
• Supportive and encouraging work environment.
• Collaborative culture where ideas are valued.
• Work with a multidisciplinary global team.
• Make a meaningful difference in clients' lives.
• Innovative solutions to improve health and wellbeing.