Client Support Analyst - Remote

Overview

At Cybernetic Controls Limited (CCL), we are committed to global leadership in providing innovative digital solutions that empower businesses to reach their full potential. As a remote-first company, we believe in empowering our employees to work in a way that best suits their individual needs, fostering a culture of flexibility and trust. Since our founding in 2020, we have successfully delivered high-quality resources to our clients in the FinTech sector across various business areas.

In Short

• Providing 1st and 2nd line support for our range of products.
• Building strong relationships with clients, ensuring outstanding service.
• Becoming an expert in critical applications of our platform.
• Identifying and implementing innovative support improvements.
• Monitoring critical applications and resolving system issues.
• Interacting with clients and ensuring timely query resolution.
• Identifying and developing tools to automate tasks.
• Managing assigned tickets and keeping customers updated.
• Liaising with partners to resolve client issues.
• Maintaining knowledge and training documentation.

Requirements

• Strong MS Excel skills and experience using SQL.
• Extensive experience supporting Microsoft applications.
• Enthusiasm and ability to thrive in change.
• Exceptional analytical abilities.
• Effective communication with stakeholders.
• Strong work ethic and service mentality.
• Ability to manage multiple tasks.
• Attention to detail and problem-solving skills.
• Excellent interpersonal skills.
• 2+ years in tech support or similar role.

Benefits

• 25 days’ paid holiday.
• UK Bank Holidays.
• Healthcare contribution.
• Annual Pay Review.
• Company provided laptop.
• Fast growing company culture of empowerment.
• Career growth and learning opportunities.