Client Support Analyst - Remote

Overview

The Client Support Analyst contributes to the success of the team through flawless and timely execution of website content updates and the delivery of excellent client service.

In Short

• Work within the Q4 Studio Content Management System to assist clients in maintaining compliant websites.
• Conduct quality review checks to ensure accuracy of site updates.
• Ensure timely delivery of client updates.
• Communicate professionally with clients about their requests.
• Facilitate high-impact content updates, including webcasting information and presentations.

Requirements

• 2-3 years of customer service experience.
• Experience working in content management systems.
• Knowledge of HTML and CSS.
• Excellent communication skills in English.
• Strong organizational and detail-oriented approach.

Benefits

• Opportunity to work in a collaborative team environment.
• Chance to deliver exceptional client experiences.
• Drive to expand knowledge and solve problems.
• Flexibility to work independently and as part of a team.