Managed Services Customer Success Manager - Remote

Overview

The Managed Services Customer Success Manager plays a crucial role in ensuring the successful partnership of managed services with clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organization's managed services department.

In Short

• Primary point of contact for clients to maximize value from digital managed services.
• Guide new clients through the onboarding process.
• Build and maintain strong, long-lasting client relationships.
• Regularly review client performance metrics.
• Act as the main point of contact for client issues.
• Gather client feedback to improve services.
• Identify opportunities for service renewals and upsells.
• 3+ years in customer success or account management.
• Excellent communication and interpersonal skills.
• Proficiency in Oracle or Workday software.

Requirements

• Bachelor’s degree in business, IT, or related field.
• Strong problem-solving abilities.
• Ability to manage multiple clients and projects simultaneously.
• ITIL methodology certification preferred.
• Customer-centric mindset and proactive approach.
• Ability to work independently and as part of a team.

Benefits

• Competitive compensation and benefits package.
• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Employee stock purchase plan.
• Generous Paid Time Off policy.
• Paid parental leave and adoption assistance.
• Wellness Program supporting total well-being.