Customer Success Manager - Remote

Overview

The Customer Success Manager at Henry Schein ONE is responsible for the overall health and retention of Patient Engage accounts, ensuring customer satisfaction and product adoption.

In Short

• Onboard new customers and manage account creation.
• Proactively engage customers to improve health based on business triggers.
• Conduct quarterly/annual business reviews with customers.
• Handle escalated customer issues professionally.
• Maintain strong relationships with business owners.
• Monitor customer health scores and product utilization.
• Share best practices with the Customer Success team.
• Minimal travel required (less than 10%).
• Work in a supportive and inclusive environment.
• Participate in wellness programs and team engagements.

Requirements

• 2 to 4 years of related professional experience.
• Bachelor's Degree or equivalent in related discipline.
• Consultative approach to customer success.
• Deep empathy for customers.
• Strong communication and interpersonal skills.
• Basic understanding of industry practices.
• Good decision-making and problem-solving skills.
• Ability to conduct difficult conversations with customers.
• General proficiency with tools, systems, and procedures.
• Developing professional credibility.

Benefits

• Competitive compensation and excellent benefits package.
• Medical, Dental, and Vision Coverage.
• 401K Plan with Company Match.
• Paid Time Off (PTO) and Paid Parental Leave.
• Short Term Disability and Work Life Assistance Program.
• Health Savings and Flexible Spending Accounts.
• Education Benefits and Worldwide Scholarship Program.
• Volunteer Opportunities.
• Supportive and inclusive work culture.
• Opportunities for professional development.