Manager, Customer Success - Remote

Overview

The Manager, Customer Success will lead a global team to enhance customer experience and drive maximum value for customers at DoiT, a technology company specializing in cloud-driven solutions.

In Short

• Lead a global team of Customer Success Managers (CSMs).
• Oversee the post-sales customer journey for DoiT customers.
• Implement best practices for customer success across all tiers.
• Ensure successful delivery against Customer Success metrics.
• Drive team performance through coaching and mentoring.
• Collaborate with other teams to execute the delivery framework.
• Develop goals for the CSM team aligning with company objectives.
• Become a product expert and train customers on new features.
• Build and maintain customer-facing documentation.
• Foster a culture of continuous improvement and innovation.

Requirements

• 3+ years leading Customer Success teams in a SaaS environment.
• Experience in public cloud customer engagement management.
• Technical aptitude and ability to learn new tools quickly.
• Strong relationship-building and networking skills.
• Analytical and detail-oriented mindset.
• Ability to adapt in a fast-paced environment.
• Exceptional communication and presentation skills.
• Confident executive presence for decision making.
• BA/BS degree or equivalent practical experience.
• Experience with global teams is a plus.

Benefits

• Unlimited Vacation.
• Flexible Working Options.
• Health Insurance.
• Parental Leave.
• Employee Stock Option Plan.
• Home Office Allowance.
• Professional Development Stipend.
• Peer Recognition Program.