Customer Success Manager - Remote

Overview

As a Customer Success Manager, you'll develop a deep understanding of your customers' challenges and industry trends, providing guidance to help them achieve their business objectives.

In Short

• Establish regular contact with customers to understand their goals and solve problems.
• Meet with customers virtually and in-person, requiring travel 20-30% of the time.
• Contribute to increasing customer adoption, renewal, and retention.
• Answer advanced product usage and technical questions.
• Collaborate cross-functionally to advocate for customer needs.
• Support initiatives to improve overall customer experience.
• Provide input on automating and improving workflows.

Requirements

• Experience in Customer Success or Account Management with digital or software products.
• Prior experience in the technology space.
• Experience in building customer journeys and account plans.
• Emotional intelligence to understand customer needs.
• Interest in cryptocurrency and Chainalysis’ mission.

Benefits

• Opportunity to work with a passionate team.
• Engagement in meaningful work affecting global safety.
• Diversity and inclusion initiatives.