Customer Success Manager - Remote

Overview

As a Customer Success Manager at EngagedMD, you will leverage your relationship management skills to oversee key accounts and drive revenue growth while ensuring customer satisfaction with our patient journey application.

In Short

• Manage a portfolio of key accounts to minimize churn and drive growth.
• Collaborate with various teams to enhance customer experience and product value.
• Implement new product offerings to ensure clients achieve their goals.
• Recognize and meet the daily needs of accounts with high service levels.
• Contribute to process improvements within the Customer Success team.
• Own special projects related to internal development and training.
• 5+ years of experience in Customer Success or Account Management required.
• Strong communication and problem-solving skills are essential.
• Ability to thrive in a small, fast-paced organization.
• Occasional travel required for conferences and client sites.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Thorough understanding of the market and customers served.
• Strong critical thinking and problem-solving skills.
• Ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent experience.
• Experience with SaaS clients is a plus.
• Familiarity with the healthcare industry is beneficial.
• Mission-driven orientation and innovative mindset.
• Experience working remotely with distributed teams.

Benefits

• Competitive compensation and equity.
• Medical, dental, and vision coverage heavily subsidized.
• Open Paid Time Off policy.
• Generous paid holidays and parental leave.
• 401(k) retirement savings plan.