Customer Success Manager - Remote

Overview

As a Customer Success Manager at Deel, you will be the face and voice of the company for our clients, building genuine relationships and driving long-term revenue growth.

In Short

• Manage a diverse portfolio of SMB/MM or ENT accounts.
• Identify and flag risks that could lead to customer churn.
• Build relationships with key stakeholders and conduct regular business reviews.
• Provide high-quality day-to-day customer experiences.
• Be the voice of the customer by gathering feedback on products and operations.
• Drive adoption of platform features to enhance customer experience.
• Coordinate with internal teams for timely customer request responses.
• Engage in cross-functional project management with multiple stakeholders.

Requirements

• 4+ years of relevant work experience, including client-facing roles.
• Experience in fast-growth startups, management consulting, investment banking, or private equity.
• Strong relationship-building skills and ability to handle crises calmly.
• Data-savvy with the ability to draw insights from complex data sets.
• Self-starter with a strong growth mentality and high degree of responsibility.
• Track record of achievement in previous roles.
• Strong analytical skills with the ability to manipulate and synthesize data.
• Curious and interested in making a significant impact.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks and benefits depending on employment status and country.
• Flexibility of remote work, including optional WeWork access.