Customer Success Manager II - Remote

Overview

The Customer Success Manager II at Henry Schein ONE is responsible for building and maintaining relationships with Private Practice customers, enhancing product adoption, and driving growth through strategic oversight and customer engagement.

In Short

• Remote position within the United States.
• Build and maintain relationships with Private Practice customers.
• Work closely with Account Managers and Sales Executives.
• Drive product adoption and increase customer value.
• Provide strategic oversight to customer life cycles.
• Track client records in CRM software.
• Facilitate customer escalation resolution.
• Develop understanding of the dental industry.
• Proactively uncover opportunities for growth.
• Participate in a supportive and inclusive work culture.

Requirements

• 3 to 5 years of experience in customer-facing roles.
• Bachelor’s degree or equivalent in a related field.
• Experience in leading cross-functional projects.
• Strong understanding of industry practices.
• Excellent decision-making and problem-solving skills.
• High proficiency with tools and systems.
• Strong verbal and written communication skills.
• Good presentation and public speaking abilities.
• Experience with CRM and Customer Success platforms is a plus.
• Dental industry experience is preferred.

Benefits

• Competitive compensation and excellent benefits package.
• Medical, Dental, and Vision Coverage.
• 401K Plan with Company Match.
• Paid Time Off (PTO) and Paid Parental Leave.
• Short Term Disability and Work Life Assistance Program.
• Health Savings and Flexible Spending Accounts.
• Education Benefits and Worldwide Scholarship Program.
• Volunteer Opportunities and more.