Customer Success Manager III - Remote

Overview

Carrot is seeking a Customer Success Manager III to support new and existing Carrot customers for our Mid-market segment and work strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering.

In Short

• Support new and existing Carrot customers in the Mid-market segment.
• Ensure customer retention and grow annual contract value (ACV).
• Increase member engagement and maintain high levels of customer satisfaction.
• Act as a trusted advisor to HR benefits leaders.
• Communicate the value of the Carrot product effectively.
• Proactively source opportunities from existing customers.
• Help develop customer success strategies and best practices.
• Coordinate with cross-functional teams to manage complex projects.
• Work in a collaborative, friendly, and dynamic team environment.
• Contribute to the growth of the Customer Success team.

Requirements

• Bachelor’s degree.
• 5+ years of experience in customer success, support, or account management.
• Experience managing complex projects.
• Clear and empathetic communication skills.
• Enthusiasm for Carrot Fertility’s mission.
• Experience with Salesforce or other CRM.
• Detail-oriented and process-oriented mindset.
• Familiarity with HR benefits leaders is preferred.

Benefits

• Holistic Total Rewards package.
• Health and wellness benefits.
• Retirement savings plans.
• Short- and long-term incentives.
• Parental leave and family-forming assistance.
• Competitive compensation package.