Manager II, Customer Success - Remote

Overview

Are you passionate about precision medicine and transforming the healthcare industry? Advances in AI and data science are enabling real-world evidence to reshape clinical care, making it possible for physicians to deliver the right treatments at the right time. At Tempus, our proprietary platform connects an ecosystem of data to deliver real-time, actionable insights to oncology providers. We’re looking for a dynamic leader to guide our customer success team in delivering exceptional experiences and driving impactful outcomes for both physicians and patients.

In Short

• Lead a team of 7-12 customer success professionals.
• Drive strategic initiatives to optimize customer experience.
• Oversee implementation of KPIs and performance metrics.
• Serve as the primary escalation point for complex issues.
• Champion process improvement initiatives.
• Collaborate with the Product team for necessary developments.
• Use data-driven approaches to improve team performance.
• Foster strong relationships with key clients.
• Mentor and coach team members in leadership roles.
• Travel up to 15% of the time.

Requirements

• Bachelor’s degree required; advanced degree is a plus.
• 5+ years of experience in customer success or client services.
• 3+ years of experience managing teams.
• Success in healthcare, life sciences, or technology preferred.
• Strong analytical skills with data tools like Looker and Salesforce.
• Excellent communication and relationship-building skills.
• Strong organizational skills in a dynamic environment.
• Bias for action and ability to navigate complexity.

Benefits

• Full range of benefits including incentive compensation.
• Restricted stock units and medical benefits.