Customer Success Manager III - Remote

Overview

The Customer Success Manager III will play a key role in driving Customer Success, optimization, and helping to identify new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business.

In Short

• Own customer relationships, increasing adoption and ensuring retention.
• Manage the ongoing customer life cycle with timely deployment of use cases.
• Handle escalation and stakeholder management both internally and externally.
• Develop innovative ways to share data and insights with customers.
• Provide best practices to drive user behavior and product adoption.
• Understand customer success concepts and Software as a Service.
• Identify opportunities for revenue growth.
• Proactively engage with customers to ensure their needs are met.
• Work in a fast-paced and dynamic environment.
• Collaborate with the Account Management team.

Requirements

• 2-4 years of experience in Customer Success Management with SaaS products.
• Proactive self-starter with attention to detail.
• Excellent communication and interpersonal skills.
• Experience with CRM and customer success management tools.
• Ability to understand customer business needs.
• Bachelor's degree or equivalent practical experience.

Benefits

• Health coverage and paid parental leave.
• Generous paid time-off and holidays.
• Quarterly self-care days off.
• Stock options and equipment support for remote work.
• Access to learning and development initiatives.
• Employee well-being programs and wellness education sessions.