Customer Success Manager I - Remote

Overview

Revenue Analytics is an enterprise SaaS company that partners with various industries to solve complex pricing challenges through powerful analytics and next-generation software.

In Short

• Join the Hospitality vertical as a Customer Success Manager I.
• Execute product implementations and provide ongoing customer support.
• Develop customer-ready materials and build relationships with customer peers.
• Ensure timely resolution of customer issues with oversight from leadership.
• Collaborate with Customer Success Ops to drive satisfaction and retention.
• Participate in customer touchpoints like monthly calls and QBRs.
• Collect feedback and prioritize requests from customers.
• Utilize data analysis tools to enhance customer experience.
• Manage multiple commitments across various customers.
• Communicate effectively with internal teams and customers.

Requirements

• Bachelor’s degree in Engineering, Economics, or Business preferred.
• 2-4 years of customer-facing experience in technology or consulting.
• Excellent written and verbal communication skills.
• Proficiency in MS PowerPoint and Excel.
• Experience with SQL or BI tools is a plus.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple tasks and commitments.
• Intellectual curiosity and eagerness to apply analytics.

Benefits

• Competitive base salary.
• 100% paid healthcare including medical, dental, and vision.
• 100% paid life insurance and disability coverage.
• 401k plan with generous match and immediate vesting.
• Company issued cell phone or allowance and laptop.
• Open PTO plan and 9 paid holidays.
• Gym membership reimbursement.
• Flexible work arrangements.