Customer Success Manager I - Remote

Overview

Carrot Fertility is looking for a Customer Success Manager I to delight our Small Market Business partnership customers and support administrative and analytical excellence across the Customer Success team.

In Short

• Manage customer inquiries and provide support for Carrot’s products and services.
• Execute day-to-day responsibilities via email and ticketing systems.
• Manage daily employer eligibility files and ensure operational success.
• Support customer launches and maintain high levels of customer satisfaction.
• Assist in operational tasks and respond to customer needs and questions.
• Split time between managing customer portfolio and providing administrative support.
• Detail-oriented with a passion for customer support.
• Collaborate with team members and contribute to process improvements.
• Utilize CRM tools like Salesforce to enhance customer success.
• Work in a dynamic, high-growth technology environment.

Requirements

• Bachelor’s degree or 1 year of experience in customer success or support.
• Detail-oriented and focused in work output.
• Strong organizational skills and ability to follow processes.
• Enthusiasm for Carrot Fertility’s mission.
• Experience with Salesforce or other CRM tools preferred.
• Collaborative and self-motivated approach to work.
• Experience developing best practices and automating processes.
• Ability to work in an ambiguous environment.
• Continuous improvement mindset.
• Passion for teamwork and supporting customers.

Benefits

• Holistic Total Rewards package including health and wellness benefits.
• Retirement savings plans.
• Short- and long-term incentives.
• Parental leave and family-forming assistance.
• Competitive compensation package.