Customer Success Specialist - Remote

Overview

The Customer Success Specialist is responsible for the overall health and retention of Patient Engage accounts, ensuring customer satisfaction and product adoption through proactive engagement and support.

In Short

• Onboard new customers and manage account creation.
• Conduct software installations and provide product training.
• Monitor customer health scores and product utilization.
• Develop strong relationships through regular business reviews.
• Handle escalated customer issues professionally.
• Work with at-risk accounts to create resolution plans.
• Share best practices with the Customer Success team.
• Maintain understanding of assigned customers’ opportunities and issues.
• Exercise judgment within defined procedures.
• Collaborate effectively with internal and external stakeholders.

Requirements

• 2 to 4 years of related professional experience.
• Bachelor's Degree or equivalent in a related discipline preferred.
• Basic understanding of industry practices.
• Good decision-making and problem-solving skills.
• Excellent verbal and written communication skills.
• Basic planning and organizational skills.
• Consultative approach to customer success.
• Deep customer empathy and experience champion.
• Ability to handle difficult conversations with customers.
• Understanding of competitive landscape.

Benefits

• Competitive compensation and excellent benefits package.
• Medical, Dental, and Vision Coverage.
• 401K Plan with Company Match.
• Paid Time Off (PTO) and Paid Parental Leave.
• Short Term Disability and Work Life Assistance Program.
• Health Savings and Flexible Spending Accounts.
• Education Benefits and Worldwide Scholarship Program.
• Volunteer Opportunities.
• Supportive work environment focused on wellness.
• Opportunities for career growth in healthcare technology.