Customer Success Specialist - Remote

Overview

The Customer Success Specialist acts as a bridge between customers and the company, ensuring a cohesive and satisfying customer journey.

In Short

• Welcome new customers via outbound calls and emails.
• Build and maintain strong relationships with customers.
• Anticipate potential problems and provide proactive support.
• Track customer health metrics and analyze feedback.
• Handle support tickets and escalate issues as needed.
• Create educational resources for customers.
• Manage multiple customer accounts and priorities.
• Communicate effectively with customers and cross-functional teams.
• Analyze customer data to identify trends and opportunities.
• Adapt to changing customer needs and company goals.

Requirements

• Associate degree required; Bachelor's preferred.
• 2 to 3 years of experience in Customer Success and SaaS.
• Experience making outbound calls is a plus.
• Working knowledge of HubSpot is required.
• Strong organizational abilities and attention to detail.
• Excellent verbal and written communication skills.
• Ability to analyze problems and devise solutions.
• Comfortable working with cross-functional teams.
• Flexible and adaptable to changing circumstances.
• Efficient time management skills.

Benefits

• 3 weeks of Paid Time Off.
• 12 paid holidays.
• Medical, Dental, Vision insurance.
• Short Term and Long-Term Disability Benefits.
• 401(k) with a 5% employer match.
• Annual Bonus.
• Pet Insurance.
• Employee Assistance Program.