Customer Success Specialist - Remote

Overview

As a Customer Success Specialist at Colibri, you will be the primary contact for a portfolio of B2B clients, helping them navigate the Learning Management System (LMS) and ensuring they achieve their training goals.

In Short

• Serve as the day-to-day point of contact for B2B clients.
• Understand clients' goals and provide tailored training solutions.
• Respond to inquiries via Salesforce with clarity and empathy.
• Collaborate with Technical Support and Product teams to resolve issues.
• Monitor client activity and LMS usage for training opportunities.
• Share tips and best practices to drive client engagement.
• Maintain accurate client records in Salesforce.
• Document client interactions and troubleshooting steps.
• Provide feedback to improve customer journeys.
• Work remotely with cross-functional teams.

Requirements

• 1–3 years in a client-facing role.
• Experience with LMS or EdTech platforms preferred.
• Excellent communication and problem-solving skills.
• Keen attention to detail in client interactions.
• Ability to assess client needs and deliver customized solutions.
• Comfort using CRM tools like Salesforce and MS Office Suite.
• Experience in banking, insurance, or regulated industries is a plus.
• Understanding of compliance training.
• Familiarity with eLearning course formats.
• Prior remote work experience with cross-functional teams.

Benefits

• Opportunity to work in a values-driven culture.
• Engaging work environment with a focus on professional development.
• Flexible work arrangements.
• Comprehensive training and onboarding.
• Supportive team dynamics.