Customer Success Specialist - Remote

Overview

Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations.

In Short

• Own Customer Onboarding and Education by partnering with Professional Services.
• Build and maintain strong relationships with customers.
• Monitor and analyze usage metrics and customer health scores.
• Collaborate with Customer Support for issue resolution.
• Guide customers through the renewal process and identify upsell opportunities.
• Contribute to team success by sharing best practices.

Requirements

• 1-2 years of experience in Customer Success or account management.
• Exceptional communication and interpersonal skills.
• Strong understanding of customer success principles.
• Excellent problem-solving abilities.
• Ability to work independently and manage time effectively.
• Experience using a CRM or Customer Success Platform.

Benefits

• Professional development allowance.
• Flexibility for work-life balance and ample PTO.
• 401K with company matching.
• Various insurance options for medical, dental, and vision coverage.
• Annual lifestyle spending account for personal well-being.