Customer Success Specialist - Remote

Overview

As a Customer Success Specialist at Pearl Talent, you’ll work with our client—the Buyer Experience Platform for homebuilders—to lead the setup, optimization, and ongoing management of their customer success and knowledge base systems.

In Short

• Work with top startups in the US and EU.
• Focus on customer success and knowledge base management.
• Create high-quality self-service resources for customers.
• Implement customer success platform and ticketing systems.
• Develop and maintain a robust knowledge base.
• Respond to customer inquiries with speed and empathy.
• Collaborate with cross-functional teams for product updates.
• Improve customer satisfaction and support processes.
• Empower customers to maximize platform value.
• Participate in community-driven benefits and annual retreats.

Requirements

• Experience in customer success or support roles.
• Strong understanding of SaaS environments.
• Excellent communication and interpersonal skills.
• Ability to create and manage knowledge base content.
• Analytical skills to identify gaps in customer resources.
• Experience with ticketing systems and workflows.
• Ability to collaborate effectively with cross-functional teams.
• Empathy and a customer-first mindset.
• Proactive approach to problem-solving.
• Strong organizational and time management skills.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits.
• Annual retreat for team building.
• Opportunity to work with exceptional founders.
• Long-term career growth and development.