Customer Success Specialist - Remote

Overview

A motivated and detail-oriented Customer Success Specialist is needed to support account management and drive customer satisfaction across a diverse client base.

In Short

• Manage and maintain active customer accounts, ensuring daily support and satisfaction.
• Secure account renewals and identify opportunities to upsell additional products and services.
• Onboard new accounts and oversee timely setup and implementation.
• Collaborate with internal teams to ensure coordinated service delivery.
• Maintain accurate records using CRM tools.
• Monitor multiple projects and prioritize tasks to meet deadlines.
• Provide proactive troubleshooting and customer guidance.
• Serve as a key liaison between clients and internal teams.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Familiarity with CRM tools.
• Problem-solving mindset.
• Customer-first approach.

Benefits

• Opportunity to make a direct impact on client relationships.
• Develop skills in account management and customer success.
• Work with a diverse client base.
• Collaborate with various internal teams.
• Dynamic and fast-paced work environment.