Customer Success Specialist - Remote

Overview

The Customer Success Specialist will manage the post-sales process in the telecommunications sector, ensuring smooth transitions from sales to service activation for clients.

In Short

• Full remote role based in the Philippines.
• Compensation range: $1,200 - $1,500 AUD/Month.
• Align work schedule with Australian business hours.
• Engagement as an independent contractor directly with the client.
• Manage sales handover and create detailed job notes.
• Coordinate customer communication and updates.
• Oversee order coordination for SIP services and IT installations.
• Assist with call handling and routing.
• Work with a proactive Australian IT and telco service provider.
• Focus on customer service and long-term partnerships.

Requirements

• Experience in customer success or telecommunications.
• Strong communication and organizational skills.
• Ability to work independently and manage time effectively.
• Familiarity with SIP network services and IT installations.
• Proficiency in managing customer relationships.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in sales processes and order management.
• Comfortable working remotely and aligning with client schedules.

Benefits

• Work from home flexibility.
• Opportunity to work with a reputable Australian company.
• Engagement as an independent contractor.
• Competitive compensation package.
• Gain experience in the telecommunications industry.
• Supportive team environment focused on customer success.
• Long-term partnership opportunities with clients.