Customer Success Specialist - Remote

Overview

At InsCipher, our commitment to our customers is what drives us. We are a creative team of doers constantly striving to develop value-driven products and services for our customers. Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. We’re growing fast and want you to be a part of it!

In Short

• Handle inbound requests and respond promptly to support calls, chats, and emails
• Assess, categorize, and reassign support requests to internal team members as needed
• Troubleshoot and diagnose system or service issues
• Advocate for customers by capturing feature requests and feedback
• Leverage impeccable customer service skills through phone, email, and chat interactions
• Work cross-functionally to assess and improve internal processes
• Demonstrate fundamental understanding of customer service best practices
• Manage customer escalations with empathy and professionalism
• Track client interactions, maintaining detailed records of communications and action items
• Build domain expertise and grow industry knowledge

Requirements

• 1+ years’ experience in customer service in a retail, restaurant, or similar environment
• BA preferred
• Excellent written and verbal communication skills
• Strong technical aptitude and organizational skills
• Proficient with Windows and MS Office Suite
• Knowledge of surplus lines tax filing a plus
• Excellent interpersonal skills

Benefits

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 9 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistant programs for support in a healthy personal and work life