Customer Success Specialist - Remote

Overview

The Customer Success Specialist is responsible for providing training, education, and ongoing support to a select customer base with Catapult’s athlete tracking hardware and software solutions in the APAC region, ensuring customer satisfaction and maximizing their return on investment.

In Short

• Account manage a select portfolio of teams in North East Asia.
• Deliver remote or onsite onboarding to new users.
• Educate customers on best practices utilizing Catapult technology.
• Facilitate technical support in line with company SLAs.
• Maintain client health through active account management.
• Host workshops showcasing Catapult products.
• Create localized self-service content in regional languages.
• Assist in pre-sales activities and product demonstrations.
• Maintain a large database of information.
• Aid in data analysis of elite teams.

Requirements

• Fluency in Japanese and English; Korean is desirable.
• Effective communication skills to customers and stakeholders.
• Willingness to go above and beyond for customers.
• Ability to understand customer needs and provide solutions.
• Creative problem-solving skills.
• Great time management and prioritization skills.
• Ability to work individually and with a regional team remotely.
• Experience in elite sporting environments is recommended.
• Understanding of various sports.
• Hands-on experience with performance monitoring tools.

Benefits

• Opportunity to work with elite sports teams.
• Contribute to the future of sports performance.
• Work in a passionate and innovative environment.
• Professional growth and development opportunities.
• Supportive team culture.