Customer Success Specialist - Remote

Overview

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

Our team is growing rapidly in the APAC region and are looking for a Customer Success Specialist to increase revenue of our clients (hoteliers) in Colombo, Sri Lanka.

Are you passionate about maximizing hotel revenue and building strong relationships with clients? Apply for Customer Success Specialist position at Exely, where you will have the opportunity to help hotels streamline their workflows and boost their revenue with our innovative online solutions.

In Short

• Be the primary contact for local clients in Sri Lanka, addressing any queries or issues early on;
• Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly;
• Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth.
• Work alongside internal teams to fix client problems promptly and ensure their experience is smooth;
• Work with the current customer base proactively to boost direct online sales;
• Keep focus on revenue strategy and help partners in achieving high results;
• Participate in local events and be engaged in proactive marketing activities;
• Work in a global team and have a good opportunity to exchange experience;
• Maintain a good knowledge of our products and current industry trends;
• Promote clients' interests within the organisation.

Requirements

• Strong communication and interpersonal skills;
• Experience in customer success or client relationship roles;
• Ability to analyze client performance and suggest improvements;
• Proactive approach to problem-solving;
• Familiarity with the hotel industry and online sales strategies;
• Ability to conduct meetings and presentations;
• Aptitude for learning about IT products and services;
• Experience in marketing activities is a plus;
• Fluency in English and knowledge of other languages is an advantage;
• Willingness to participate in training and certifications.

Benefits

• Opportunity to work in a global team;
• Professional development through training and certifications;
• Engagement in innovative projects and solutions;
• Flexible working environment;
• Chance to make a significant impact on client success;
• Networking opportunities within the hotel industry;
• Supportive work culture focused on growth;
• Competitive salary and benefits package;
• Access to industry insights and trends;
• Participation in local events and marketing initiatives.