Customer Success Specialist - Remote

Posted 1 week ago

Customer Service

Full Time

New Zealand

Customer Success

Onboarding

Relationship Management

Technical Support

Process Improvement

Customer Feedback

Overview

As Customer Success Specialist at Centrapay, you'll ensure customers have a positive experience while engaging with our business at all stages of the customer journey.

In Short

Assist customers & partners to onboard to the Centrapay platform.
Coordinate resolution of technical issues.
Monitor and respond to external queries.
Manage customer feedback.
Develop and maintain relationships with integration partners.
Document customer and partner facing workflows.
Support process improvement and automation.
Delight customers and partners with excellent service.
Work with internal teams for iterative improvements.
Engage with customers throughout their journey.

Requirements

Strong communication skills.
Experience in customer service or success roles.
Technical understanding of payment systems.
Ability to manage multiple tasks efficiently.
Problem-solving skills.
Experience with relationship management.
Familiarity with process improvement methodologies.
Strong organizational skills.
Ability to work collaboratively with teams.
Proactive approach to customer engagement.

Benefits

Opportunity to work with leading brands.
Dynamic and innovative work environment.
Professional development opportunities.
Collaborative team culture.
Flexible work arrangements.
Competitive salary and benefits.
Engaging company mission.
Supportive leadership.
Focus on work-life balance.
Access to cutting-edge technology.

Centrapay

Centrapay is a forward-thinking company that is transforming the way consumers spend money both in-store and online. By enabling businesses to create digital assets and loyalty programs, Centrapay allows customers to spend and earn rewards seamlessly across various platforms. With notable partners such as Coca-Cola, BNZ, and Farmlands, the company processes payments in New Zealand and Australia. At the core of its operations is a robust payments platform, complemented by the development of its innovative app, Payap, which enhances user experience and payment capabilities. Centrapay fosters a supportive environment for new engineers, emphasizing automation, test-driven development, and continuous learning to cultivate talent and drive growth.

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