Customer Success Specialist - Remote

Overview

As a Customer Success Specialist at Resolver, you will manage a portfolio of customers, drive renewals, and focus on generating qualified migration opportunities.

In Short

• Manage customer portfolios and drive account growth.
• Encourage software adoption and best practices.
• Develop customer-centric solutions for business needs.
• Identify trends and escalate concerns.
• Generate opportunities for customer growth across the GRC customer base.
• Conduct outreach to schedule meetings and qualify leads.
• Assist in developing sales plans for customer migrations.
• Forecast and track customer account metrics.
• Provide feedback from customers to internal teams.
• Work in a flexible environment with hybrid work options.

Requirements

• University or College Degree in a related field.
• Previous sales experience, preferably in a B2B SaaS environment.
• Experience in technology and a passion for solving business problems.
• Strong customer service orientation.
• Attention to detail and commitment to excellence.

Benefits

• Comprehensive health and dental benefits.
• Professional development opportunities and learning budget.
• Open vacation policy.
• Flexible work environment with remote options.
• Access to in-office amenities and team socials.