Customer Success Specialist - Remote

Overview

As a Customer Success Specialist at TeamSnap, you will be the go-to expert for customers embarking on their journey with our platform, ensuring they are set up for success and excited about our offerings.

In Short

• Deliver a “WOW” customer experience during onboarding and strategy calls.
• Assist customers with setup and provide training on TeamSnap products.
• Manage operational tasks through SalesForce cases.
• Identify customer needs and offer tailored support.
• Collaborate with Sales and Success teams.
• Maintain a positive attitude and professional demeanor.
• Communicate effectively with customers and colleagues.
• Utilize best practices for customer engagement.
• Help customers unlock the full potential of TeamSnap applications.
• Work in a remote-first environment.

Requirements

• Positive attitude and willingness to help.
• Above average understanding of TeamSnap products.
• Excitement for customer collaboration.
• Excellent verbal and written communication skills.
• Previous experience in SaaS environments.

Benefits

• Work at a company recognized as one of the best places to work.
• Opportunity to make a positive impact in youth sports.
• Supportive team environment.
• Remote work flexibility.
• Access to professional development resources.