Customer Success Specialist - Remote

Overview

Join Open's UK Customer Success team to deliver exceptional support for Mobile, Contents, and Travel insurance products, utilizing international tools and a collaborative approach.

In Short

• Work remotely with access to a hub in London.
• Support customers via chat and email.
• Explain insurance benefits and coverage details.
• Guide users through digital self-service tools.
• Make quick and accurate policy updates.
• Maintain compliance and ethical standards in customer care.
• Full-time role with a rotating shift pattern during UK business hours.
• Monday to Friday schedule - no weekend work.
• Competitive salary and employee share scheme access.
• Opportunities for career development and professional growth.

Requirements

• Strong communication skills.
• Experience in customer service or support roles.
• Familiarity with insurance products is a plus.
• Ability to work independently and as part of a team.
• Proficiency in using digital tools for customer support.

Benefits

• Flexible, high-trust work culture.
• Annual professional development allowance.
• Clear pathways for career advancement.
• Collaborative and high-performing team environment.
• Commitment to diversity and inclusion.