Customer Success Specialist - Remote

Overview

HealthMatch is on a mission to advance medicine by connecting patients with clinical trials. 80% of clinical trials are delayed because they can’t find enough suitable participants. We’re closing that gap with user-friendly technology and patient engagement to match patients with new treatments.

We operate at the intersection of healthcare and technology, driving better outcomes for patients. With over 2 million patients in our database and numerous opportunities across the US clinical trials industry, we’re on a rapid growth trajectory.

In Short

• Outreach to research sites to ensure understanding of expectations.
• Be the primary contact for site staff, managing communications.
• Help sites use HealthMatch effectively and onboard them to the platform.
• Collect feedback from sites to improve product offerings.
• Maintain accurate CRM entries for easy management.
• Drive HealthMatch platform adoption among clinical trial sites.
• Manage priorities dynamically to maximize ROI for the company.
• Craft trial site engagement playbook based on feedback.
• Support sites with their questions and challenges.
• Engage in innovation to refine best practices.

Requirements

• Strong communication skills, both written and verbal.
• Experience in customer service or a similar role.
• Ability to build trusted relationships quickly.
• Comfortable with cold calling.
• Performance-oriented mindset.
• Proficiency in CRM software.
• Ability to manage multiple priorities effectively.
• Knowledge of clinical trials is a plus.
• Proactive in gathering and sharing feedback.
• Strong organizational skills.

Benefits

• Opportunity to work at the intersection of healthcare and technology.
• Be part of a rapidly growing company.
• Engage with a large database of patients.
• Opportunity for professional growth and development.
• Collaborative work environment.
• Make a meaningful impact on patient outcomes.
• Flexible work arrangements.
• Competitive compensation package.
• Access to health benefits.
• Work with a passionate team.