Customer Success Specialist - Remote

Overview

BoostDraft is a legal tech company founded by graduates from MIT and Stanford in April 2021. Since its inception, it has rapidly grown its customer base primarily through word-of-mouth and referrals, achieving significant growth without external funding for nearly four years.

In Short

• BoostDraft is hiring a Customer Success Specialist to enhance customer satisfaction and reduce churn rates.
• The role involves managing contract renewals and onboarding new users.
• Regular communication with users to provide updates and gather feedback is essential.
• Planning and organizing user events will be part of the responsibilities.
• Engaging in negotiations and closing deals with existing users is expected.
• The company has experienced rapid growth and has a strong product reputation.
• Employees come from diverse backgrounds, including Microsoft and LINE Yahoo.
• BoostDraft offers a unique startup environment without prior funding.
• The team is international, with many members from abroad.
• Management includes members who are balancing work with family commitments.

Requirements

• Experience in customer success or related fields.
• Strong communication and negotiation skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proficiency in gathering and analyzing user feedback.
• Experience in organizing events is a plus.
• Fluency in Japanese is likely required.

Benefits

• A unique startup environment with rapid growth.
• Working alongside talented professionals from various prestigious companies.
• International team culture with diverse perspectives.
• Flexibility for employees with family responsibilities.