Customer Success Specialist - Remote

Overview

As a Customer Success Specialist at Assistantly, you will connect with clients to provide exceptional remote support and ensure a high level of customer satisfaction.

In Short

• Handle incoming support requests via email, chat, or phone.
• Maintain high customer satisfaction with proactive solutions.
• Manage client accounts for retention and growth.
• Onboard new customers and guide them through product setup.
• Monitor and report on customer metrics like NPS and CSAT.
• Collaborate with sales and product teams for customer feedback.
• Document processes for internal knowledge base.
• Upsell or renew client contracts as needed.

Requirements

• Strong communication skills.
• Experience in customer success or support roles.
• Ability to manage multiple client accounts.
• Proficient in monitoring customer satisfaction metrics.
• Problem-solving mindset.
• Experience with CRM tools.
• Team collaboration skills.
• Detail-oriented and organized.

Benefits

• Work remotely from anywhere.
• Flexible working hours.
• Opportunity to work with diverse clients.
• Continuous learning and development opportunities.
• Supportive team environment.