Customer Success Specialist - Remote

Posted 7 days ago

Customer Service

Part Time

Germany

Overview

As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction by addressing their inquiries and guiding them through the problem-solving process. You will work independently and collaborate with various teams to provide effective solutions.

In Short

Provide customer support via phone and ticket system (HubSpot) from Monday to Friday.
Guide customers through the problem-solving process.
Collaborate with different teams to resolve customer inquiries efficiently.
Contribute to the continuous optimization of processes.

Requirements

Service-oriented with a strong commitment to customer satisfaction.
Confident and quick-witted in dealing with people, with good verbal communication skills.
High online and IT affinity with experience in ticket systems.
Preferably previous experience in customer service for a technical product.

Benefits

Personal development opportunities in a rapidly growing, owner-managed company.
Remote-first culture.
Modern work equipment.
Team offsite events.
Company pension scheme with contributions from the company.
Free job ticket or an additional 50 euros net monthly with benefits options.

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BE Bezahlexperten

BE Bezahlexperten is a leading company in the payment solutions sector, specializing in card terminals, payment processing, and the acceptance of debit and credit cards. With a strong commitment to enhancing the card payment experience, the company is known for its exceptional customer service and high ratings on Google. Unlike traditional call centers, BE Bezahlexperten prides itself on a dedicated team that personally addresses customer needs, ensuring satisfaction and fostering long-term relationships. The company is focused on making card payments easier, more flexible, and cost-effective for businesses across Germany.

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