Customer Success Specialist - Remote

Overview

We’re looking for a Customer Success Specialist to help shape and deliver an outstanding experience for our customers. This role is focused on building strong relationships, providing top-tier support, and ensuring successful adoption of our software solutions. You’ll play a hands-on role in onboarding new customers, guiding them through training, and helping them get the most value out of our platform.

In Short

• Lead onboarding for new customers, ensuring a smooth and successful transition to the platform
• Deliver live and virtual training sessions tailored to customer needs (some travel may be required)
• Serve as a trusted advisor, guiding customers to get the most value from the platform
• Build and maintain strong, long-term customer relationships as their primary point of contact
• Proactively identify and address customer needs, concerns, and questions
• Respond promptly to customer inquiries and deliver solutions that enhance their experience
• Track customer adoption and success metrics to identify opportunities for improvement
• Gather, synthesize, and clearly communicate customer feedback and product pain points to the Product & Engineering team
• Work closely with the Product & Engineering and Sales teams to ensure customer needs are understood and prioritized
• Develop and maintain customer-facing resources such as user guides, FAQs, and best practices
• Contribute to the continuous improvement of customer success processes and help shape the function as it evolves

Requirements

• Experience in customer success, software onboarding, or start-ups
• Strong communicator, passionate about helping others
• Comfortable navigating technical conversations
• Familiarity with HubSpot CRM is a strong plus

Benefits

• Opportunity to shape customer success processes
• Work in a dynamic environment
• Build strong relationships with customers