Customer Success Specialist - Remote

Overview

The Customer Success Specialist focuses on conducting introductory calls with potential patients and some provider outreach, ensuring exceptional service and support for individuals seeking healthcare solutions.

In Short

• Fully remote position, Monday to Friday, with flexibility.
• Full-time, Independent Contractor role.
• 40 hours per week, 8:00 AM- 5:00 PM PST.
• Make 10-12 daily calls primarily via video.
• Respond to incoming patient inquiries professionally.
• Handle objections and provide solutions to patient concerns.
• Maintain a 65% conversion rate from intro call to appointment.
• Participate in a 2-week training program.
• Continuous coaching focused on skill-building.
• Launch outreach campaigns and shadow senior sales calls.

Requirements

• Background in customer service.
• Some sales experience preferred.
• Strong communication skills.
• Ability to handle objections and provide solutions.
• Familiarity with healthcare services is a plus.

Benefits

• Work with top 1% candidates globally.
• Community-oriented opportunities, including annual retreats.
• Retention bonuses at various milestones.
• Collaborate with exceptional founders in the US and EU.