Customer Success Specialist - Remote

Overview

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore.

In Short

• Develop deep relationships with enterprise customers across various industries.
• Understand customer needs, business goals, and challenges to align solutions effectively.
• Serve as the trusted advisor and single point of contact for enterprise accounts.
• Conduct regular business reviews to track KPIs, drive adoption, and showcase value.
• Manage the onboarding process, ensuring smooth deployment and integration.
• Train and educate customer teams on product usage, new features, and best practices.
• Monitor product adoption and proactively address potential challenges.
• Identify upselling and cross-selling opportunities to help customers expand their usage.
• Manage renewals and reduce churn by addressing risks and advocating customer needs internally.
• Partner with technical support to resolve issues quickly and efficiently.

Requirements

• 5+ years in Customer Success, preferably in Enterprise SaaS.
• Familiarity with artificial intelligence technologies, concepts, and applications.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to negotiate and close deals.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Ability to thrive in a fast-paced startup environment.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to be the founding Customer Success Specialist with one of the industry’s leaders in the agentic AI space.