Customer Success Specialist - Remote

Overview

Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organizations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide.

In Short

• Seeking a Customer Success Specialist for the Nordics and Benelux territory.
• Remote position with time split between The Hague and home.
• Maintain relationships with customer agencies.
• Support customers in using and growing our solutions.
• Responsible for territory renewal target and new business target.
• Ensure timely renewal of existing customer contracts.
• Develop and maintain a new business pipeline.
• Support customers with software solutions and identify new opportunities.
• Collaborate with support teams for customer satisfaction.
• Participate in professional events like conferences.

Requirements

• Minimum of 5 years experience with law enforcement and government agencies.
• Knowledge of complex software for investigation scenarios.
• Results-driven with a track record of achieving targets.
• Excellent written and verbal presentation skills.
• Fluency in English; other regional languages beneficial.
• Outstanding interpersonal skills and attention to detail.
• Reside in greater The Hague area and willing to travel regionally.

Benefits

• Opportunity to work with a leading digital intelligence solution provider.
• Engage with diverse customer agencies.
• Flexible working environment.
• Professional development opportunities.
• Collaborative team culture.