Customer Success Specialist - Remote

Overview

The Customer Success Specialist will be responsible for ensuring customer satisfaction and success with Vestd's sharetech platform, working remotely from the UK.

In Short

• Full-time role with 37.5 hours per week.
• Remote working option available for UK-based candidates.
• Salary up to £34,000 depending on experience.
• Opportunity to work with a B Corp-certified company.
• Focus on equality, diversity, and inclusion within the team.
• Engage with customers to enhance their experience with share schemes.
• Collaborate with the Enterprise Lead and other team members.
• Support the company's mission of inclusion and fairness.
• Participate in initiatives to attract and retain talent.
• Contribute to the company's goal of having one billion people invested by 2030.

Requirements

• Experience in customer success or client management.
• Strong communication and interpersonal skills.
• Ability to solve problems effectively.
• Familiarity with share schemes or equity management is a plus.
• Commitment to promoting diversity and inclusion.
• Proficiency in managing client relationships.
• Willingness to learn and adapt in a dynamic environment.
• Self-motivated and able to work independently.
• Strong organizational skills.
• Passion for helping others succeed.

Benefits

• Competitive salary and potential equity options.
• Flexible working arrangements.
• Opportunity to work in a purpose-driven company.
• Supportive team culture focused on inclusion.
• Professional development opportunities.
• Access to resources for personal growth.
• Engagement in meaningful work that impacts businesses.
• Collaboration with a diverse team.
• Commitment to employee well-being.
• Participation in company initiatives and events.