Customer Success Specialist - Remote

Overview

As a Customer Success Specialist at D2L, you will oversee a portfolio of small-to-medium business (SMB) North America Higher Education customers, ensuring customer satisfaction and retention by driving customer adoption and stakeholder value.

In Short

• Engage with customers at scale throughout key points in the customer journey
• Define, coordinate, implement and measure scaled activities that drive customer’s adoption and strategic success
• Develop a scalable coaching capacity to provide support to our customers
• Manage a Customer Success Plan and a Customer Retention Plan
• Oversee execution of remediation items for the Customer Success Plan
• Support Client Sales Executive during renewal process
• Educate clients on support channels and self-service tools

Requirements

• 2+ years experience in Customer Success or Account Management
• High energy level and demonstrated drive to succeed
• Ability to leverage tools and technology for customer value
• Strong relationship-building skills
• Ability to design processes and workflows
• Excellent communication and analytical skills
• Bachelor’s degree or equivalent experience

Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and growth opportunities
• Tuition reimbursement for continuing education
• Paid Days off for educational activities
• Employee wellbeing programs
• Retirement planning
• Competitive benefits package