Customer Success Specialist - Remote

Overview

Join our team as a Customer Success Specialist and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies
• Provide strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams

Requirements

• Fluent Chinese and English (C1/Advanced level, both)
• At least 1–2 years of experience in customer success-related roles
• Strong digital marketing knowledge
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using various tools and platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection

Benefits

• Fixed schedule: Monday–Friday, 4 PM–12 AM, Malaysia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development