Customer Success Specialist - Remote

Overview

We are seeking a proactive and detail-oriented Customer Success Specialist to join our dynamic customer success team. In this role, you will provide strategic support to customers, helping them through the onboarding process, offering training and assistance, and fostering long-term success. The ideal candidate will be a strong communicator, skilled at building relationships, and committed to delivering exceptional service.

In Short

• Assist the sales team with administrative tasks and ensure high customer satisfaction.
• Foster strong relationships with clients and serve as their primary point of contact.
• Create and maintain reports and dashboards for internal and external use.
• Collaborate with cross-functional teams to enhance customer experience.
• Use CRM software for managing client information and tracking sales.
• Strong organizational skills and attention to detail are required.
• Excellent communication skills are essential for success in this role.
• Proficiency with office software and familiarity with CRM software is a plus.
• 2-4 years of experience in relevant fields is preferred.
• A proactive and resourceful approach to problem-solving is needed.

Requirements

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with office software (e.g., Microsoft Office Suite).
• Familiarity with CRM software is a plus.
• Self-motivated with the ability to work both independently and as part of a team.
• A proactive and resourceful approach to problem-solving.
• 2-4 years of experience in sales, account management, customer success, or client relations.

Benefits

• Base salary with eligibility for bonus and equity.
• Generous benefits package.
• Opportunity to work in a dynamic team environment.
• Support for professional development.
• Work with innovative technologies in genomics.