Customer Success Specialist - Remote

Overview

Broadvoice is looking for a Customer Success Specialist to become an integral part of our dynamic team. In this role, you will work closely with customers to ensure they are taking advantage of all applicable product capabilities and help to resolve any potential issue or risk.

In Short

• Work closely with customers to understand their business needs.
• Manage and work cases that come into the Customer Success Queue.
• Handle contract renewals for customers.
• Deploy reactive retention activities for at-risk customers.
• Conduct proactive health reviews and outreach to mitigate risk.
• Handle incoming customer questions regarding their account and assist with changes.
• Work cross-functionally to ensure customer needs are met timely.

Requirements

• 1-3 years’ experience in driving successful client engagement.
• Experience handling difficult business challenges and delivering exceptional service.
• Experience in UCaaS or CCaaS preferred.
• Experience managing projects with multiple stakeholders.
• Ability to navigate business processes and understand customer needs.
• Ability to work in a high-energy, fast-paced environment.
• High degree of autonomy and organization.
• Proficiency with Microsoft Office Suite.
• Experience with CRM systems (Salesforce, Rev.io, etc.).

Benefits

• Opportunity to work in a dynamic team environment.
• Potential for career growth within the company.
• Remote work flexibility.