Customer Success Specialist - Remote

Overview

The Customer Success Specialist at Fullsteam will support users of a cloud-based platform, helping them to grow their businesses by providing excellent customer service and technical support.

In Short

• Respond to customer inquiries through HubSpot support tickets and live chat.
• Create and maintain help articles to improve the knowledge base.
• Educate customers on platform features and best practices.
• Identify, reproduce, and document bugs for the development team.
• Collaborate with developers to communicate changes to customers.
• Provide feedback to improve the platform’s UI and usability.
• Join video calls with customers for personalized support.
• Work in a collaborative, fast-paced environment.
• Be a product expert and trusted advisor to clients.
• Help clients get the most out of the platform.

Requirements

• Prior experience in a SaaS company.
• Experience in a customer-facing support role.
• Comfortable working in a remote environment.
• Technical aptitude or coding experience.
• Excellent written and verbal communication skills.
• Self-starter and creative problem-solver.
• Ability to work independently and collaboratively.
• Calm under pressure and professional with difficult customers.
• Comfortable with a wide range of users.

Benefits

• Medical insurance.
• Extended Health and LTD plan.
• Dental and Vision coverage.
• RRSP with employer match.
• Health Spending Account.
• Flexible paid time off.