Vice President of Channel Management - Remote

Overview

Broadvoice is seeking a strategic and dynamic US - Channel Chief / Vice President of Channel to lead and scale our US - Channel program as we accelerate mid-market growth and advance our position as a Customer Experience (CX) leader around our proprietary UCaaS and CCaaS platforms— designed with integrated data, analytics, and AI to deliver smarter, more connected customer experiences.

In Short

• Lead and evolve Broadvoice’s US - Channel program to accelerate revenue growth, expand market share, and strengthen our CX leadership in the mid-market
• Develop and execute scalable channel strategies, programs, and processes that drive partner success and long-term loyalty
• Champion the channel internally collaborating across product, marketing, operations, and executive teams to align priorities and remove friction
• Act as the external face of Broadvoice’s US - partner ecosystem—evangelizing our story, solutions, and CX vision to partners, influencers, and industry stakeholders
• Build and lead a high-performing channel team grounded in accountability, collaboration, and continuous improvement
• Leverage data and partner insights to optimize enablement, engagement, and satisfaction across the partner lifecycle
• Define and report on key KPIs related to channel growth, performance, and partner experience; provide regular insights to executive leadership
• Stay ahead of market dynamics and CX innovation in UCaaS and CCaaS to ensure Broadvoice’s channel strategy remains competitive and differentiated
• Coordinate with your Broadvoice international peers on sales and partner industry trends

Requirements

• Proven experience in a senior-level Channel Sales, Partner Management, or Alliances role—ideally in CCaaS, UCaaS, or SaaS environments
• A strong track record of building successful partner programs, scaling growth, and improving operational efficiency
• Exceptional leadership and communication skills with the ability to align internal stakeholders and inspire partner ecosystems
• Deep understanding of CX trends, partner enablement, and mid-market dynamics
• Ability to think both strategically and tactically, designing big-picture vision and translating it into repeatable processes
• Comfortable presenting to executive audiences, partner communities, and industry events
• Experience with channel technologies, CRM, and partner portals
• Willingness to travel as needed to support strategic relationships and key initiatives

Benefits

• Join a culture that celebrates bold ideas and values transparency
• Empowerment to own your outcomes
• Opportunity to make an impact and help partners thrive
• Commitment to building a diverse and inclusive workplace
• Reasonable accommodations for individuals with disabilities