Customer Success Manager - Remote

Overview

Broadvoice is looking for an experienced Customer Success Manager to join our growing team and to help us with our Mexican clients. A successful candidate will orchestrate the customer journey through proactive engagement strategies, guide Broadvoice’s customers to their desired outcomes, and drive value.

In Short

• Identify customer operational needs.
• Identify campaigns/services to be implemented for existing customers.
• Identify upselling and cross-selling opportunities.
• Ensure customer autonomy through training and best practices.
• Coordinate with internal and customer-side stakeholders.
• Conduct product Road Show actions for GoContact.
• Monitor business objectives and audit results.

Requirements

• 3-5 years’ experience in driving successful client engagement.
• Experience in handling difficult business challenges.
• Experience in Contact Center as a Service (CCaaS).
• Experience managing projects with multiple stakeholders.
• Ability to build successful senior-level business relationships.
• Strong understanding of customer business structures and needs.
• Ability to work in a fast-paced environment.
• Experience with CRM systems (Salesforce, Rev.io, etc.).

Benefits

• Comprehensive benefits packages including paid vacation and holidays.
• Supportive and engaging work environment.
• Opportunities for personal and professional growth.
• Commitment to diversity, equity, and inclusion.